FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS (FAQ)

📦 1. Shipping & Delivery

Q: Do you ship to my country?
A: Yes. We ship our products globally, no matter where you live.

Q: How long does shipping usually take?
A: All orders require a 48-hour processing time before shipment. Once dispatched, delivery times depend on your chosen shipping method:

· Standard Free Shipping: 7–15 days.
· Express Shipping: 5–10 days (An additional $12 fee applies).

Q: Will I be responsible for any customs or duty fees?
A: In the majority of cases, no. To help you avoid extra charges, we mark packages as low-value gifts and split larger orders into separate shipments. However, please note that any potential customs fees ultimately depend on your local government’s laws.

🔍 2. Order Tracking

Q: Do I get a tracking number?
A: Yes. As soon as your order is shipped, you will receive a confirmation email containing your tracking number.

Q: How do I track my package?
A: You can track your parcel by clicking on this link: [CLICK HERE] (Note: Insert your tracking page link here).

Q: Why isn’t my tracking information updating?
A: It is normal for tracking information to experience a 5–10 day delay before appearing online. This happens because:

· The carrier needs time to process and scan the initial shipment.
· Orders are shipped directly from China via the Chinese Postal Service and must be handed over to your local government postal service.

Action: If your tracking information has not updated after 10 business days, please contact our support team with your order number.

⚠️ 3. Troubleshooting Issues

Q: The tracking number says “Delivered”, but I haven’t received my order. What should I do?
A: If your tracking indicates delivery but you cannot locate the package, please take the following steps:

· Check your surroundings: Ask your neighbors or other household members if they received it on your behalf.
· Contact your local post office: Once the package reaches your country, domestic delivery becomes the responsibility of your local postal service. They can often provide the exact GPS coordinates of the drop-off.

Important: Please ensure your shipping address is completely accurate at checkout. We cannot be held responsible for lost packages caused by incorrect or incomplete addresses provided by the buyer.