FREQUENTLY ASKED QUESTIONS

DO YOU SHIP TO MY COUNTRY?
YES. No matter where you live, we ship our products all over the world.

HOW LONG DOES SHIPPING USUALLY TAKE?
Shipped via Postal ePacket: Delivered within 7-15 days after the shipment.
Shipped via 4PX Express: Delivered within 5-10 days after the shipment. Only $12 charged for each order.
*Note: Your order will be processed within 48 hours. Delivery time depends on the shipping method and your country.[SHIPPING POLICY]

DO I GETA TRACKING NUMBER?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

HOW DO I TRACK MY PACKAGE?
To track your parcel click on this link, select a tracking website and enter your tracking number: CLICK HERE

WHY IS MY TRACKING INFORMATION ISN’T UPDATING?
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.

The carrier hasn’t accepted your package yet.The carrier hasn’t scanned and entered tracking information for your package yet.Your tracking number is incorrect or invalid.The item was posted a long time ago, info not available anymore.

We ship all our merchandise directly from China through the Chinese Postal Service and your orders will arrive in your country by your government postal service. Please contact us with your order number if there is no update after 10 business days.

WILL I BE RESPONSIBLE FOR ANY CUSTOMS OR DUTY FEES?
Custom fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER. WHAT SHOULD I DO?
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.

Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.

Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.